FAQs

Financing

Easy monthly payments. 0% APR financing. No money down.* We've partnered with Affirm, Klarna and PayPal to make it easier than ever to get the relief you deserve.

Insurance

Unfortunately, we're not able to accept any insurance at the moment. We do not have direct agreements with insurance providers because it takes 6-12 months to reimburse the payment. Besides that, insurance providers would only cover the most basic models. We recommend that you contact your insurance provider first to see if you are eligible, to see how much and which models they cover.

Once you do get approved, you’ll still have to buy the unit outright before getting reimbursed by the insurer, in most cases which also takes another 2 to 3 months on average.

Having said that, we do offer interest-free financing options with our financing partners Affirm and PayPal. You can choose Affirm or PayPal at the checkout and can benefit from interest-free monthly installments.

Depending on the insurance you have, insurance companies will offer coverage for powered mobility but the fact of the matter is, the process is generally very elongated (can take up to 9 months) because of the enormous amount of paperwork and doctor visits needed to get approved. After getting approved, you’re also going to be limited to only being able to purchase a mobility product which is considered to be sufficient at most, meaning you typically won’t be able to buy the latest models with all the essential features like compact, lightweight, joystick, remote control etc.

Aside from having to pay to see your doctor first, there is another big issue with getting Medicare to cover your electric wheelchair and that is the fact that you can only get coverage for the most basic models AND you have to fill out a lot of paperwork which also requires approval on many levels. The entire process can take a very long time. Additionally, if you want a wheelchair to go to the park or because you travel a lot, it's not possible since, Medicare only covers purchases if the doc says you absolutely need it to move around in your HOME ONLY.

As noted above directly from the Medicare site where the tip was taken, wheelchairs for leisure activities such as heavy-duty power wheelchairs are not covered by Medicare as they are not considered to be a necessity. It’s also worthy to note that if you are planning on obtaining a higher-end power wheelchair that is expensive because of the features it offers, you may not be covered either depending on if you have Medicare Advantage or not. 

Returns and exchanges

Please see our return policy to learn more about returns and exchanges.

To request a Return Shipping Label call us at 1-217-395-5758 or send us an email at info@oraclemobility.com and we will e-mail you a Return Shipping Label, including all necessary shipping and packaging instructions. Once a Return Shipping Label has been received, products must be returned within 15 days.

Orders & Shipping

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@oraclemobility.com or give us a call (217) 395-5758 and we’ll be more than happy to help.

Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at info@oraclemobility.com, and we’ll work to resolve the issue as soon as possible.

For any issues pertaining to your order, please reach out to us at info@oraclemobility.com, and we’ll work with the mail courier to investigate further into the status of your order.

Offer cannot be combined with any other discounts nor promotions. We can only apply discounts and/or coupons to an order.

Once our warehouse has received your order, it will be processed within 24 hours. Order placed after 12 pm PT will be considered the next day, with no order processing on Saturday and Sunday. Once your order has been processed, its estimated arrival will be 4-6 business days. If you haven’t received your package within 10 business days, please do not hesitate to reach out to our Customer Experience Team at info@oraclemobility.com and we’ll be more than happy to assist you.

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@oraclemobility.com and we’ll be more than happy to help.

We only ship to the continental US at the moment. Please send us an email at info@oraclemobility.com to ask for custom shipping rates for your destination e.g. Hawaii, Alaska, Puerto Rico.